Public Sector Management course

Course Overview:

Globalisation, modernisation, and the fast-evolving private sector have warranted urgent and necessary changes within the public sector. Citizens’ preferences for faster, better quality and more convenient services is forcing the public sector to undergo reform, which is, in turn, resulting in an increased focus on reform initiatives.Public sector reforms are initiatives undertaken to make deliberate changes to the structure and processes of public sector organisations to enhance public administration. Reforms are mainly focused around public financial management, tax administration and transparency, operations and civil service.The success of reforms does not only depend on and require technical knowledge and capacity; it also involves financial capabilities and political cooperation. Given how the public sector has been operated for years together, public sector reforms are faced with many complex challenges and hindrances of social and political context, such as corruption, patronage, political majority, etc.It is thus extremely important that these reforms be carried out in a focused and planned manner, anticipating all hindrances and interferences and undertaking steps to minimise their impact on the reform initiative. A successful reform is not one that is completed on time but one that meets its objective consistently.

This Public Sector Reform and Capacity Building course will also provide you with the necessary exposure to and information about other sectors, thus increasing your avenues for career growth and development. Last but not the least, it will instil in you the confidence to be part of large projects involving multiple sectors and various large-scale initiatives with the main aim of better services to citizens, in turn contributing to the advancement of the public sector and, eventually, economic development of the nation.

Course Objectives:

The main objective of this course is to empower public sector professionals with—

• complete knowledge and information about public sector reform and capacity building
• the necessary exposure and skill to undertake public sector reform and capacity building initiatives with the organisation
• exposure to techniques, tools, and strategies to bring about change in the organisation in a systematic and risk-free manner
• the necessary preparedness and confidence to reduce the influence of corruption and other malpractices in public sector reforms and capacity building initiatives
• the required opportunities and potential to upskill oneself and others to foster economic development of the nation through successful public sector reform and capacity building
• required skills, experience and knowledge to build one’s capabilities to work in any sector, thus expanding one’s professional portfolio and increasing the avenues for career growth and development
• a sense of pride and satisfaction in being part of initiatives that contribute to the betterment of the quality of life of citizens and the economic development of the nation

Duration:

•    10Days

Who Should Attend

• Board Members, directors, and other top management officials of a public sector organisation – to thoroughly understand all important aspects of public sector reform and capacity building
• Shareholders and investors who are part of or want to be part of a firm’s delivery and function
• Human resource executives and managers responsible for creating a performance-driven, skilled work culture for better results in terms of efficiency, quality and innovation.
• Members of compliance agencies responsible for ensuring transparency and integrity of information during and after the reform
• Any other personnel of public services who would be part of public sector reform and capacity building initiatives within the organisation
• Any non-public sector professional interested in public sector reform and who would play a role in reform and capacity building initiatives within public sector organisations

Course Outline

Module 1 – Important Aspects of Focus when Undertaking Public Sector Reforms

• Priorities
• Policies
• Incentives
• Rules and law
• Culture
• Partnerships
• Awareness around reforms
• Drivers of change

Module 2 – Key Principles of Public Sector Reforms

• Result-oriented framework
• Clarification of reform objectives
• Good political strategies and engagement
• Objective-oriented competencies and skill development
• Adequate yet risk-free experimentation and innovation
• Professionalisation and improvement in employee morale
• Standard code of conduct
• Effective anti-corruption strategies
• Efficient public financial management

Module 3 – Advantages of Public Sector Reforms

• Better management of public resources
• Better public service delivery
• Increased transparency and accountability
• Streamlined operations and processes
• Competitive advance in the global market space

Module 4 – Success Factors of Public Sector Reforms

• Reform plan
• Timeline for change
• Leadership support
• Government stability
• Clarity of reform objectives
• Performance improvement tools
• Resource availability
• Monitoring and evaluation tools
• Public sector reform law

Module 5 – Hindrances to Successful Public Sector Reforms

• Employee resistance
• Lack of political commitment
• Informal norms
• Uneven distribution of resources because of corruption and political influence
• Gender insensitivity
• Scarcity of capacity in resources and skill

Module 6 – Importance/Necessity of Capacity Building

• Shortage of skilled staff
• Weak institutional environment
• Improper utilisation of current capacity
• Inadequate continual training facilities
• Limited capacity to satisfy the needs and aspirations of skilled personnel

Module 7 – Forms of Capacity Building

• Country-specific
• Programme- or project-specific
• Organisation-related
• Job- or task-related

Module 8 – Focus Points of Capacity Building

• Strategic management
• Policy Analysis and HR development and management
• Project management
• E-Government management
• Time and efficiency management
• Customer relationship management
• Quality management
• Change and crisis management
• Performance management
• Reform management
• Ethical management

Module 9 – Challenges to Effective Capacity Building

• Weak training policy
• Inadequate budgetary allocation
• Lack of awareness of the importance of capacity building
• Lack of capable trainers
• Impact of globalisation
• Lack of training orientation of trainees (resistance by employees)
• Mismanagement of funds
• Inconsistent external support