We've noticed this is not your region.
Redirect me to my region
What do you want to learn today?

CCTV System Operation, Monitoring & Control Room Management

ENDED
Inquire Now
In-Person / Short Course

Details

CCTV OPERATOR COURSE

Introduction

CCTV system operators are the link between the system technology and its effective use. An operator’s performance will largely determine the level of service provided by the system. The operators of public area CCTV systems are fast becoming integral players in town centre management, for crime prevention, incident scene management and in investigation teams.

 

Appropriate selection and recruitment practices teamed with targeted training, are needed to ensure that operators are proficient at their job: maximizing system effectiveness and limiting its misuse.

 

Targeted training will not only improve the quality of service provided, but will also increase staff satisfaction and may help to reduce absenteeism and staff turnover.

  • If your work involves pro-actively monitor the activities of members of public in public areas or on private property,[caption id="attachment_2866" align="alignleft" width="824"] June Cyber-Hacking Event[/caption]
  • using cameras to focus on the activities of particular people either by controlling or directing cameras at an individual’s activities,
  •  planing to work in an environment where use of recorded CCTV images to identify individuals or to investigate their activities is the main occupation,

Then you ought to have the right skills to competently work in such environments and carry out the required tasks.

Course objectives

  • To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
  • To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
  • To familiarize the Learner with CCTV equipment and its operation
  • To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
  • To familiarize the learners with the appropriate legislation that has an impact upon their operational activities
  • To develop the students understanding of different types of incidents and how to deal with them
  • To develop the students understanding of dealing with incidents
  • To develop the learners understanding of surveillance techniques

 

The CCTV Operator & Control Room Management covers among many other areas the following:

  • CCTV equipment and its operation
  • Surveillance Legislation, and techniques
  • Body Language skills
  • Call handling standard and techniques, difficult callers and active listening
  • Hostility recognizance
  • Audit trails and vital documentation

For More Information, click on this link:

https://kenvisiontechniks.com/event/cctv-system-operator-control-room-management-2/

Outline

CCTV OPERATOR COURSE

CCTV system operators are the link between the system technology and its effective use. An operator’s performance will largely determine the level of service provided by the system. The operators of public area CCTV systems are fast becoming integral players in town center management, for crime prevention, incident scene management and in investigation teams.

 Appropriate selection and recruitment practices teamed with targeted training, are needed to ensure that operators are proficient at their job: maximizing system effectiveness and limiting its misuse.

 Targeted training will not only improve the quality of service provided, but will also increase staff satisfaction and may help to reduce absenteeism and staff turnover. Public area CCTV operators have specific training needs over and above those of operators of private or commercial systems. Both the police and local authorities have valuable contributions to make in ensuring public area CCTV operators are trained appropriately.

 Course objectives

  • To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
  • To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
  • To familiarise the Learner with CCTV equipment and its operation
  • To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
  • To familiarise the learners with the appropriate legislation that has an impact upon their operational activities
  • To develop the students understanding of different types of incidents and how to deal with them
  • To develop the students understanding of dealing with incidents
  • To develop the learners understanding of surveillance techniques

For More Information, click on this link: 
https://kenvisiontechniks.com/product/cctv-system-operator-control-room-management-course/%22

Course Content

  • Roles and responsibilities of CCTV staff
  • CCTV equipment and its operation
  • Control room communications
  • Legislation
  • Dealing with incidents
  • CCTV Surveillance techniques
  • Emergency procedures in the CCTV control room
  • Body Language skills
  • Building rapport and key communication skills
  • Call handling standard and techniques, difficult callers and active listening
  • People profiling and observation skills
  • Surveillance tactics
  • Hostility recognizance
  • Producing images of evidential quality
  • Audit trails and vital documentation
  • Analyzing recorded material
  • Technical awareness
  • Automatic number plate recognition
  • Major operations and incidents
  • ARC’s (Alarm Receiving Centres)
  • Key holding services
  • Camera patrolling techniques
  • Dealing with incidents and emergency procedures
  • Producing images of evidential quality and audit trails
  • Health and safety at work in the control room
Reviews
Be the first to write a review about this course.
Write a Review
a. Kenvision Techniks’ History

Kenvision Techniks is Kenya’s leading consultancy enterprise in business information management and media communication. Launched in the year 2004 and incorporated in 2007, Kenvision’s vision is to be a market leader in information and knowledge management and media communication facilitation

b. What Kenvision Techniks does

Kenvision provides professional guidance to business organisations in the area of information management We restructure clients’ records and other information systems where the systems have failed and establishing information systems where none exist.

We offer the following specific services in Records Management:
  • File Management (Both Electronic & Paper) 
  • Migration to Electronic Records Management
  • Web Content Management
  • Email management
  • EDRMS Project design Formulation and Implementation
  • Corporate Information policy formulation
  • Corporate information needs analysis (information auditing)
  • EDRMS Software Procurement
  • Document management and workflow systems
  • Design and build Taxonomies & Business Classification Schemes
We offer training (capacity building) organisational in
  • Records Management
  • Knowledge Management ...
Kenvision Techniks Ltd
KAHAWA SUKARI AVE, Q7/8/9 FELIZ STALLS, OPP SUKARI POLICE POST,, KIAMBU, CENTRAL, Kenya 00200
+254725579251
Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.