Office Management & Effective Administration Skills Training
Details
This two-day programme allows participants to see clearly how offices can be run efficiently and effectively. By developing management skills: focusing on leadership, effective communication, time management, recruitment, planning and organizing, how office managers and senior level administrators can improve business processes. It will also improve procedures and internal systems, ensuring their organization is working at maximum capability.
Who Should Attend?
This course would ideally suit staff responsible for the planning and organizing of an office environment, and/or a team of people, e.g. office managers, office administrators, executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.
What You Will Gain
The necessary leadership skills to manage a diverse team.
Awareness of different personalities and ways of effectively communicating with them, motivating, and empowering them
The ability to administratively manage an office.
Ways to schedule your time and prioritize your daily life.
The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency.
Outline
The Office Manager
Your Role And Responsibilities As The Office Manager
Competencies Of An Office Manager
How to establish your credibility with coworkers and upper management
The Office Manager as a Leader
What Is Leadership?
Characteristics of a Leader
Managing Vs Leading
Challenges of Leadership & Strategies To Deal With Them
Office Ethics
Examining Company Structures & Organization Charts
Recruitment & Selection
Job Descriptions
Competencies Required For Individual Positions
Interviewing Techniques
Office Administration
Office Layout
Health & Safety
Ensuring Smooth Office Operations
Dealing With Paper Flow
Document Management Systems
Policies & Procedures
Why They Are Important & How To Communicate Them Effectively
How To Write Them
Day Two
The Planning Process
Setting Objectives
Brainstorming & Mind Mapping
Time Management
Using Technology In Time Management
Prioritizing Tasks By Urgency & Importance
Identifying Time Wasters
Dealing With Interruptions
Delegation Techniques
Communication
How & Why Do We Communicate?
Non-Verbal Communication
Barriers To Communication & Overcoming Them
Gaining Attention & 'Connecting With People'
Powerful Questioning & Listening Skills
Email Etiquette
Understanding Cultural Differences
Understanding Different Personalities & How To Communicate With, Motivate, & Empower Them
Dealing With Difficult People & Situations
Developing Assertiveness Techniques
Managing Conflict Effectively
Managing Upwards
Training Methodology
Power point Presentation and interactive discussion with the facilitator
Group Exercises
Participant’s workshop presentations
Case studies
Bright Achievers Training Consultants Ltd is a fast-rising provider of Training and Consultancy services based in Nairobi, Kenya. We operate across Kenya, Uganda, Tanzania, Rwanda and South Sudan and exploring opportunities in the entire African continent.
We transform individuals’ lives and organizations’ status through Quality Training such as Human Resource Management, Communication Skills, Customer Care, Personal Assistant and Executive Assistant, Logistics and supply chain management, Leadership & Management, Sales & Marketing, Project Management, Team Building among others.
Bright Achievers Training Consultants Ltd prides itself on offering the highest quality training and consultancy services since its founding. The company's commitment to providing innovative services begins with their staff of certified professionals.