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Details

Overview

This two-day programme allows participants to see clearly how offices can be run efficiently and effectively. By developing management skills: focusing on leadership, effective communication, time management, recruitment, planning and organizing, how office managers and senior level administrators can improve business processes. It will also improve procedures and internal systems, ensuring their organization is working at maximum capability.

Who Should Attend?

This course would ideally suit staff responsible for the planning and organizing of an office environment, and/or a team of people, e.g. office managers, office administrators, executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

What You Will Gain

 The necessary leadership skills to manage a diverse team.
 Awareness of different personalities and ways of effectively communicating with them, motivating, and empowering them
 The ability to administratively manage an office.
 Ways to schedule your time and prioritize your daily life.
 The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency.

Outline

Day One

The Office Manager
 Your Role And Responsibilities As The Office Manager
 Competencies Of An Office Manager
 How to establish your credibility with coworkers and upper management

The Office Manager as a Leader
 What Is Leadership?
 Characteristics of a Leader
 Managing Vs Leading
 Challenges of Leadership & Strategies To Deal With Them
 Office Ethics
 Examining Company Structures & Organization Charts

Recruitment & Selection
 Job Descriptions
 Competencies Required For Individual Positions
 Interviewing Techniques

Office Administration
 Office Layout
 Health & Safety
 Ensuring Smooth Office Operations
 Dealing With Paper Flow
 Document Management Systems
Policies & Procedures
 Why They Are Important & How To Communicate Them Effectively
 How To Write Them

Day Two

The Planning Process
 Setting Objectives
 Brainstorming & Mind Mapping

Time Management
 Using Technology In Time Management
 Prioritizing Tasks By Urgency & Importance
 Identifying Time Wasters
 Dealing With Interruptions
 Delegation Techniques

Communication
 How & Why Do We Communicate?
 Non-Verbal Communication
 Barriers To Communication & Overcoming Them
 Gaining Attention & 'Connecting With People'
 Powerful Questioning & Listening Skills
 Email Etiquette
 Understanding Cultural Differences
 Understanding Different Personalities & How To Communicate With, Motivate, & Empower Them

Dealing With Difficult People & Situations
 Developing Assertiveness Techniques
 Managing Conflict Effectively
 Managing Upwards

Training Methodology

 Power point Presentation and interactive discussion with the facilitator
 Group Exercises
 Participant’s workshop presentations
 Case studies
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Bright Achievers Training Consultants Ltd is a fast-rising provider of Training and Consultancy services based in Nairobi, Kenya. We operate across Kenya, Uganda, Tanzania, Rwanda and South Sudan and exploring opportunities in the entire African continent.

We transform individuals’ lives and organizations’ status through Quality Training such as Human Resource Management, Communication Skills, Customer Care, Personal Assistant and Executive Assistant, Logistics and supply chain management, Leadership & Management, Sales & Marketing, Project Management, Team Building among others.

Bright Achievers Training Consultants Ltd prides itself on offering the highest quality training and consultancy services since its founding. The company's commitment to providing innovative services begins with their staff of certified professionals.

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