Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.

DURATION

3 days.

WHO SHOULD ATTEND

This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

COURSE OBJECTIVES

Upon completion of this training course, participants will be able to:

Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
Identify negotiating strategies in order to reach payment agreement from the debtor.
Demonstrate effective communication as a debt collector.
Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
Implement the negotiation steps and processes and understand the need thereof.
Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
Implement effective debt collecting strategies according to the code of conduct.

TOPICS TO BE COVERED

Understanding company credit and debt
Debt collection as a vital financial activity
Planning and preparing for effective debt collection
Ensuring the success of your debt collection correspondence
Essential telephone techniques

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How to participate.

Tailor makes your course.
Register as an individual.
Register as a group.
Become our partner.
Purchase software.
Frequently asked Questions (FAQ’s)

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 731240802 Email [email protected]

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer. Email: [email protected] Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B. 12th March 2018. Send proof of payment to [email protected]

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Indepth Research Services (IRES) is a global institutional capacity building, technical and management consultancy firm with its head office in Nairobi, Kenya.

IRES offers technical and management consultancy services as well as education and training services designed for individuals’ and groups from organizations working in public, not for profit and private sectors.

IRES Kenya has identified itself with a niche market that largely comprises of Government ministries, departments and agencies (MDA’s) and UN agencies, Non-Governmental Organizations, from Africa, Europe, Asia, Middle-East and the Caribbean. We have also served academic institutions, international research organizations, financial institutions and private companies from across the globe. As at 2018 we offer our services in more than 15 locations globally.

Our technical and management consultancy services are in the areas of Agriculture, Education, Energy, Oil and gas, Health, Environment and natural resources, ICT for development, spatial planning, Governance, Management and leadership, communication, transport, revenue management, marketing development and environment among others.
Our education and training services are aimed helping individuals improve their professional knowledge, competence, skill, and effectiveness and enable the institutions to get the best out of their workforce. This is achieved through conducting high impact professional diploma and certificate courses, short courses, conferences, workshops and seminars. ...

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