Details
ITIL (IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
It is supported by an overall qualification scheme, implementation and tools and authorized training organizations that will help manage the demand of high quality IT services that has increased enormously over the time in both non- proprietary organizations as well as commercially; therefore, this is being used by various organizations worldwide.
Modules Covered:
- Introduction and overview
- Service management as a practice
- Service management as a practice
- The ITIL service lifecycle
- Generic concepts and definitions
- Key principles and models
- Processes
- Functions
- ITIL Professionals Roles
- Technology and architecture
- Competence and training
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Computer Pride is a recognized private limited IT firm,recognised to provide trainings,People skills and solutions in Information Technology. This company was established in the 1990 and has spread its reputation across Africa.
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