ITIL Intermediate Certification

The ITIL Intermediate Level has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification and focus on different areas of the framework.

The ITIL Intermediate certifications are divided into two categories –

1. Service Lifecycle

The Service Lifecycle modules are:

• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI).

2. Service Capability.

The Service Capability modules are:

• Operational Support and Analysis (OSA)
• Planning, Protection and Optimization (PPO)
• Release, Control and Validation (RCV) 
• Service Offerings and Agreements (SOA).

Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge.

The ITIL Intermediate certifications are available to anyone that has passed their ITIL Foundation exam