Credit Control and Debt Management
ENDED
Training by
Data-Afrique Consultancy
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On-Site
/ Training
USD 1,000.00
Details
TRAINING COURSE ON CREDIT CONTROL AND DEBT MANAGEMENT
Register online: https://bit.ly/2L2QxXC
INTRODUCTION
The course is suitable for individuals and professionals who want to learn about debt control and management of debt within their businesses. The course elaborates the steps to be taken when handling overdue invoice customers.
COURSE OBJECTIVES
- Understand collection of overdue customer invoices
- Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems
- Develop strategies to reduce current customer debt
- Contact customers using overdue invoice strategies
- Use a phone script when handling an overdue invoice suctomer and have all the answers to questions that might be asked
DURATION
5 Days
WHO SHOULD ATTEND
This course targets professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt.
COURSE OUTLINE
- Introduction to credit control and debt management
- Cost of running a ledger
- Labour costs
- Bad debts costs
- Evaluation of business procedures
- Business procedure inefficiencies
- Procedures for credit control
- Procedures and policies
- Ledger currencies
- Activities on debt collection
- Payments, complaints and reports
- Strategies of overdue
- Customer excuses
- Meetings
- Complaints
- Phone call preparations
- Phone call script
- Problems of cash flows
GENERAL NOTES
- This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
- Training manuals and additional reference materials are provided to the participants.
- Upon successful completion of this course, participants will be issued with a certificate.
- We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: [email protected]
- The training will be conducted at DATA-AFRIQUE TRAINING CENTRE, Nairobi Kenya.
- The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
Register online: https://bit.ly/2L2QxXC
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Data-Afrique Data-Afrique is a global capacity building and consultancy company that offers training and Consultancy services with its head office in Nairobi, Kenya. Data-Afrique offers training and consultancy services designed for individuals’ and groups from organizations working in public, not for profit organizations and the private sectors.
Data-Afrique has collaborated with Government ministries, agencies and departments, UN agencies, Non-Governmental Organizations, from Europe, Africa, Asia, Middle-East and the Caribbean.
We have also worked with academic institutions, international research organizations, financial institutions and private companies from across the globe. By nurturing a culture of collaboration, we attract the highest calibre of people who have the ability and desire to influence and shape the future.
Data-Afrique has collaborated with Government ministries, agencies and departments, UN agencies, Non-Governmental Organizations, from Europe, Africa, Asia, Middle-East and the Caribbean.
We have also worked with academic institutions, international research organizations, financial institutions and private companies from across the globe. By nurturing a culture of collaboration, we attract the highest calibre of people who have the ability and desire to influence and shape the future.