Customer Service Excellence
Details
- The Business Case for Customer Service Excellence
- Understanding what your customers expect
- Benchmarking for competitive success
- Meeting and exceeding changing customer expectations
- Assessing your organisational culture for customer service focus
- Core foundations for building a customer centric culture
- Overcoming obstacles to customer service excellence
- Improving Customer Service Standards
- Showing your customers you are serious about providing customer service excellence
- Resolving customer service challenges positively
- The six hats problem solving approach
- Shifting perceptual positions
- Resolving complaints, disputes and conflict
- Role modelling top performers in customer service
- Moving closer to the customer – rapport skills to build better relationships
- Creating a Culture of Service Excellence through Continuous Learning
Outline
- The Business Case for Customer Service Excellence
- Understanding what your customers expect
- Benchmarking for competitive success
- Meeting and exceeding changing customer expectations
- Assessing your organisational culture for customer service focus
- Core foundations for building a customer centric culture
- Overcoming obstacles to customer service excellence
- Improving Customer Service Standards
- Showing your customers you are serious about providing customer service excellence
- Resolving customer service challenges positively
- The six hats problem solving approach
- Shifting perceptual positions
- Resolving complaints, disputes and conflict
- Role modelling top performers in customer service
- Moving closer to the customer – rapport skills to build better relationships
- Creating a Culture of Service Excellence through Continuous Learning
Special Offer
*Cost Include – Training and Certification, Breakfast, Lunch, 4 O’clock tea
*Accommodation available upon request
Accurex Leadership and Management Consultants Ltd, being found in 2004, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.
We take our time and resources to be well-informed of the latest and most transformative Leadership and Management solutions. Our training elements are structured to extremely nurture your individual achievement and generate high staff performance as per your desired needs.
OUR VISION
To be the leading management and Human Resource Consultancy Center in the region, with a world class Human Resource solutions and training modules that enable our clients confront complex business challenges.
OUR MISSION
Dedication to our calling in organizational development programs including capacity building, team building and quality audits that bring modern leadership and performance to organizations.
OUR CORE VALUES
- Integrity: We are committed to professional integrity and upholding moral principles in our dealings.
- Customer focus: We are committed to delivering relevant, current and engaging services to our clients. ...