Office Management And Effective Administrative Skills
Details
RE: Office Management And Effective Administrative Skills
FineResults Research Services would like to invite you to high impact training on Office Management And Effective Administrative Skills to be held in Nairobi from 4th - 8th May 2020.
Event information
Course Name : Office Management And Effective Administrative Skills
Venue : FineResults Research, Nairobi, KenyaEvent Date : 4th - 8th May 2020.
Course Fee : KES 65000 or USD 800
Registration : REGISTER HERE
INTRODUCTION
This highly interactive training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this training course, you will also learn how to stay in control whilst dealing with conflicting priorities. Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This training course will help you to do that.
COURSE OBJECTIVES
At the end of this training course you will:
Recognise how to prioritise and cope with multiple tasks
Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
Apply practical techniques to improve communications skills
Understand how to manage challenging behaviours
Apply assertiveness to be more effective in the workplace
COURSE OUTLINE
Module 1
Taking Control of Your Work Life
Understanding and Clarifying Purpose, Vision and Mission
External and Internal Customer Service
The Secret to Working Smarter rather than Harder
Controlling, Prioritising and Organising Your Work
Gaining an insight into your Strengths and Weaknesses
Making Your Office User-friendly and Efficient
Module 2
Essential Administrative Skills
Mind Mapping Techniques
Right Brain / Left Brain Theory
Managing Larger Projects to Meet Deadlines
Planning and Problem Solving Skills
Managing Meetings Effectively
Working with more than One Manager
Module 3
Vital Communication Skills
Communication Styles and When to Use Them
Communicating with Confidence
Win-Win Conflict Resolution
Understanding and using Body Language
Understanding Gender Differences in Communication
Understanding Different Personality Types and How to Deal with them
Module 4
Developing as a Professional
Listening Skills
Creating a Professional Image
Leadership Skills
How to Make Presentations with Confidence and Power
Painless Methods for Giving Corrective Feedback
Best Practices for Delivering Positive Feedback
Module 5
Self-Empowerment and Self-Management
Understanding the Main Causes of Stress
How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
The Essential Skills of Emotional Intelligence
Using Emotional Intelligence at Work
Becoming a more Proactive, Responsible and Self-aware Person
Continuing Professional Development
NB: We are offering you a half day, fun and interactive team building event!
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 732 776 700 / +254 759 285 295 or Email: [email protected]
PAYMENT
Payment should be transferred to FineResults Research Services Limited bank before commencement of training. Send proof of payment through the email: [email protected]
Visit our website for more details
How to participate
Individual Registration
Contact information
Email:[email protected]
TEL: +254 732 776 700 / +254 759 285 295
Website: fineresultsresearch.org/training/
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FineResults Research Services offers training solutions to individuals, communities, governments and civil society organizations, both local and international.
We also provide application-oriented and field-based consultancy services in all aspects of research and evaluations from inception to completion. This includes research designs, designing monitoring and evaluations systems, technical reviews, programme evaluations, questionnaire validation, data collection, data capture, data analysis and report writing. FineResults Research Services is a limited company incorporated under the laws of Kenya. Its head office is in Nairobi Kenya.
The organization has a wide range of experience working with both local and international organizations in both consultancies and capacity building in Africa and beyond.
MissionA world class training and research organization for the realization of individuals, organizations and community welfare.
VisionTo provide world class training and research services that increase individuals and organizations productivity in their development role.
Our Value Statement- We cherish partnerships.
- We believe that our Training and Research Solutions can re-energise organisations by creating vision, certainty and strategic intent. ...
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