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Training Course on Development of Quality Management Systems

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On-Site / Short Course

Details

Organizer: Foscore Development Center (www.fdc-k.org)

 

Introduction

Quality management is an extremely important aspect of organisational operations that help an organisation succeed, develop and grow. Quality management should focus on the customer, stakeholder relationships, leadership of the organisation, etc. It is made up of four components, namely, quality planning, quality assurance, quality control and quality improvement. It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement. You will also be able to acquire the necessary skills to undertake and successfully fulfil the roles and responsibilities of a quality management professional, thus helping you demonstrate sound talent and potential and rapidly grow within your organisation and beyond.

 

Duration

5 days

 

Who should attend?

  • Business owners/heads of organizations 
  • Managers/supervisors 
  • Quality personnel 
  • Quality Analysts
  • Laboratory Technician
  • Quality Assurance Officers

 

Course Objective:

  • Complete knowledge and understanding of what quality management is and what it entails
  • The required skills and knowledge to undertake or drive implementation of quality-related processes and systems within the organisation and achieve success therein
  • The adequate skill set and capabilities to function at a level of a quality management professional, with greater chances of successfully achieving any related certification
  • The necessary understanding and confidence to work with advanced quality tools and techniques to manage quality across the organisation
  • Awareness and information about international standards of quality, thereby also increasing chances for opportunities in other organisations or industries aligned to these standards
  • The confidence and knowledge to train other professionals on quality management practices and processes
  • The perspective and required skillset to undertake regular internal audits related to quality to check for adherence to standards and guidelines set
  • The confidence, skill set and capabilities to play an important role in enhancing the quality of delivery by an organisation, thereby contributing to its success

 

 Course content

Module 1 – Quality Management Principles

  • Customer focus
  • Leadership
  • People engagement
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

Module 2 – Quality Management Components

  • Quality planning
  • Quality assurance
  • Quality control
  • Quality improvement

Module 3 – Quality Management Tools

  • Cause-and-effect diagrams
  • Check sheets
  • Control charts
  • Histograms
  • Pareto charts
  • Scatter diagrams
  • Stratification

Module 4 – Quality Management Professional Skills

  • Communication and interpersonal skills ?   Analytical/Problem-solving abilities
  • Planning and project management skills
  • Team leading capabilities
  • Strategic approach to work
  • Change management abilities

Module 5 – Roles and Responsibilities of Quality Management Professionals

  • Establish quality procedures and standards
  • Review and meet customer requirements
  • Ensure processes meet international standards
  • Explore ways to increase efficiency
  • Set up and maintain controls and documentation processes
  • Monitor performance and produce statistical reports
  • Check the effectiveness of changes made
  • Use relevant quality tools
  • Train and manage quality experts

Module 6 – Advantages of Being a Quality Management Professional  

  • Professional exposure to various industries
  • Learning management strategies and organisational operation
  • Increased marketability, value to positioning
  • Global opportunities
  • Entrepreneurial options

Module 7 – Quality Management Challenges

  • Extensive theory
  • Extensive documentation
  • Extensive rigidity
  • Inadequate implication and communication
  • Inadequate motivation
  • Inadequate attention to customers

Module 8 – Steps to Quality Management System Implementation

  • Check practicality to business
  • Manage documentation effectively
  • Ensure change management for continuous improvement
  • Involve staff
  • Motivate and communicate with stakeholders
  • Check system suitability
  • Focus on customer satisfaction

 

 

General Notes

  • All our courses can be Tailor-made to participants needs
  • The participant must be conversant with English
  • Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
  • Upon completion of training the participant will be issued with Foscore development center certificate (FDC-K)
  • Training will be done at Foscore development center (FDC-K) center in Nairobi Kenya. We also offer more than five participants training at requested location within Kenya, more than ten participant within east Africa and more than twenty participant all over the world.
  • Course duration is flexible and the contents can be modified to fit any number of days.
  • The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance and other personal expenses.
  • Accommodation, pickup, freight booking and Visa processing arrangement, are done on request, at discounted prices.
  • One year free Consultation and Coaching provided after the course.
  • Register as a group of more than two and enjoy discount of (10% to 50%) plus five hour adventure drive to the National game park, in Nairobi.
  • Payment should be done two week before commence of the training, to FOSCORE DEVELOPMENT CENTER account, so as to enable us prepare better for you.

 

  • For any enquiry at: [email protected] or +254712260031
  • Website: www.fdc-k.org
  • Click to view course content and register as individual or group using this link to receive invoice and invitation letter -https://bit.ly/35bd0Ks
  • Click to view Business and Governance courses calendar -http://bit.ly/2FERaSh
  • Click to view All Courses calendar - http://bit.ly/2mB2p5w
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Foscore Development Center(FDC-K) is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and experienced consultants, in a wide array of disciplines.
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