Healthcare Management & Operations

INTRODUCTION

The current healthcare leaders require to scan the environment and find ways to reduce operating costs while improving healthcare quality and effectively deal with the unforeseen turbulent times. The Covid-19 pandemic has brought to the fore the need for agility and resilience for individuals, society, and healthcare organizations in the entire world. 

Agility and resilience represent two skills that can help us shift our thinking to a more effective way of dealing with changes and challenges. Both attributes represent “adaptive capacity,” which relates to how much energy and strength we need to address challenging, changing, and adverse situations.

DURATION

5 Days

TARGET AUDIENCE

Healthcare management positions that usually attend to this agility and resilience training course are:

• Healthcare Senior Managers
• Departments Heads
• Clinical Sections’ Heads
• Other Healthcare professionals

OBJECTIVES

The training will enable participants to;

• Provide the participants with enhanced skills to manage and administer their hospitals/medical department and prepare healthcare leaders to execute related programs and oversee improvement projects
• Help the participants acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, and creative problem solving, using seven thinking hats
• Gain a better understanding of quality principles & management functions.
• Provide training in the development & implementation of strategic planning
• Maximize productive collaboration and minimize counterproductive behavior

COURSE OUTLINE

Healthcare Leadership Principles

• Leadership & Management Functions
• Power Sources of the healthcare Leaders
• Roles of the healthcare Leader/Manager
• Organizational Mission, Vision, and Values
• The Healthcare Leadership Skills
• Healthcare Leadership Styles

Building Agility and Resilience 

• Healthcare Effectiveness & Efficiency
• Resilient people three characteristics
• Agility and Resilience Foundational Skills
• The Agility and Resilience Impact on Healthcare
• Johari Windows and Holland Theory
• Problem-solving & Decision-making

Creative Healthcare Leadership

• Thinking skills: PMI – CAF – SCAMPER - Critical Thinking
• The Thinking Hats for healthcare leaders
• Characters of Strategic Thinkers
• Understanding Healthcare Team Dynamics
• Tuckman Model: The Stages of Team Development
• The Belbin’s Team Roles

Healthcare Strategic Management

• A Strategic-Management Model
• Strategic Competitiveness: Suitability, Feasibility & Acceptability
• Strategic Planning Model: ABCDE
• Tools for Putting Strategy into Action
• SWOT Analysis & SMARTER Goals
• Strategy Implementation

Change Management in Healthcare Organization

• Change Models: Lewin, Kotter, McKinsey 7S and ADKAR
• Negotiation and dispute resolution
• BATNA, WAP & ZOPA
• Risk Avoidance and Risk Acceptance
• Contingent Valuation Method (CVM)
• Program review and Post-Assessment

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMONDATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent