Collaborative Conflict Resolution Course
Details
Event: Collaborative Conflict Resolution Course
Venue: Nairobi, Kenya
Event Date: 6th – 8th November 2017.
NITA CERTIFIED
INTRODUCTION
With change comes conflict. Conflict can be positive or negative depending on the attitude and skills of the participants. Collaborative conflict is characterized by an approach in which people attack problems rather than each other. Essential components of collaborative conflict resolution include selection of basic technique, preparation for confrontation, and viewing the situation from the other person's perspective. Conflict resolution, otherwise known as reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.
This training helps participants understand the causes of conflict and improve their ability to use a range of conflict management styles. Tools are provided and practiced for resolving conflict in a collaborative, win-win environment.
DURATION
3 days.
WHO SHOULD ATTEND
Conflict resolution professionals, managers, NGO staff, government employees, Human Resource professionals, counsellors, humanitarian aid workers, policy enforcement officials etc.
COURSE OBJECTIVES
At the end of this course the participant will be able to:
- Define conflict and identify the four major causes of conflict
- Assess their preferred conflict management style
- Describe and use a 5 step process for resolving conflict
- Review and practice key communication skills
- Create norms and strategies to respond effectively in conflict situations
TOPICS TO BE COVERED
- Conflict definition
o What is conflict
o Causes of conflict
- Strategies for Managing Conflict
o Competition – Compromise – Collaboration
o Relationships
- Conflict management style
o Conflict Management Style Survey
o Conflict Resolution Styles
o Advantages / Disadvantages
- Conflict resolution process and skills
o Process for resolving conflict
o Establishing a supportive climate
o Determining each other perceptions
o Communication skills
o Identifying the causes of conflict
o Agreeing on a tentative solution
o Conflict resolution team activity
o Checking to see if the solution is working
- Practice and action planning
o Conflict resolution worksheet
o Practice Sessions
HOW TO PARTICIPATE
Tailor Made Training
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