Training Course on Office Management and Effective Administration
Details
Organizer: KINCAID DEVELOPMENT CENTER
Course fee: USD 1000
INTRODUCTION
Office Management and Effective Administration Skills is an exciting and interactive training course. The aim of this course is to give the participants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively thereby contributing to their own, their boss’ and their organization’s success.
The course is based on a participatory, active learning approach, with an emphasis on critical reflection and peer-to-peer learning. The course instructor will provide individualised feedback where appropriate. Participants will do the required readings, prepare interim and final assignments and participate in group discussions.
Participants who successfully complete the course will receive Certificate of Participation.
OBJECTIVES
By the end of the course, the participant should be able to;
· Manage a network of working relations
· Effectively communicate both written and orally
· Manage time better and work towards meeting deadlines
· Manage the performance of admin staff
· Present ideas with impact and clarity
· Organize and improve office systems
· Successfully negotiate and influence others
DURATION
This course will approximately take 5 days
WHO SHOULD ATTEND?
Office Management and Effective Administrative Skills Course targets office administrators, supervisors of clerical and administrative staff, executive secretaries, front desk officers and personal assistants.
COURSE OUTLINE
MODULE 1: Introduction
· Management Skills and Principles
· Planning, Organizing, and Controlling
· Office Organizing Processes and Principles
· Planning and Decision-Making Techniques
· Setting Goals
· Motivation Tools
· Time Management
· Creating a Positive Work Climate
MODULE 2: Communication Skills
· Communication Skills Development
· Effective Communication and Interpersonal Skills
· Information Organization
· Assertiveness Skills
MODULE 3: The Work Place
· Office Environment
· Office Layout
· Office Security
· Workplace Health and Safety
MODULE 4: Administrative Skills
· Administrative Office Management Function
· Organization Versus Decentralization
· Front Desk and Receptionist Skills
· File Management
· Scheduling of Meetings
· Event Planning and Management
· Record Management
· Filing System and Filing Equipment
· Minute Taking and Report Writing
· Strategic Relationship Management
· Conservation of Energy in the Offices
· Conflict Management
· Petty Cash Management
· Action Planning
· Database Management
GENERAL NOTES
· The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
· The participants should be reasonably proficient in English as all facilitation and course materials will be offered in English.
· Upon successful completion of this training, participants will be issued with a certificate.
· The training will be held at Kincaid Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
· All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
· Accommodation and airport pickup are arranged upon request.
· This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our Kincaid Training Centre or at a convenient location.
Payments are due upon registration.
Outline
Special Offer
Schedules
Weekdays | 08:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Weekdays | 09:00 AM — 04:00 PM |
Kincaid Development Center provides skill and career development for professionals across various industries. Driven to fill the knowledge gap in gaining quality results, we provide consultancy services to our local and international clients ranging from mid and end-term project evaluations, gaps assessments, and capacity building.
This is steered by distinct teams of dynamic partners with vast knowledge and a wealth of experience in their fields. Our teams provide tailored training and capacity building in Research, Monitoring and Evaluation, Data Analysis, Technology, Geographical Information System (GIS), Agriculture, Health and Business.
Change is constant, so is growth. In the era of technological advancements, the urgent need to grow and develop is paramount. We are here to ensure that you are ahead of the game. The training we offer in all our courses are tailored to give you a competitive advantage in your field.
Mission: To equip you with skills and knowledge for quality results in every endeavour through professional training. Vision: To be the partner of choice for professionals and organisations seeking to be leaders in their field.