Leadership and Management Skills for New Managers and Supervisors Course

INTRODUCTION

This leadership and management training course provide an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.

DURATION

 5 days.

WHO SHOULD ATTEND 

• Personnel who have recently been appointed to a new management or supervisory position
• Those who are desirous of a supervisory position or those established supervisors who have not had formal supervisory training
• Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry

COURSE OBJECTIVES

By the end of this course, participants will be able to:

• Understand and develop skills necessary for new managers/supervisors
• Learn the importance of managing with strategic thinking
• Learn how to set goals and plan effectively and efficiently
• Develop ability to establish a customer focus in management
• Develop positive interpersonal techniques for better people relationships
• Improve their ability to make higher quality decisions
• Apply concepts of team building, team performance and motivation
• Learn how to establish and maintain time management techniques
• Understand the role of stakeholders and learn techniques of stakeholder management
• Understand how to develop productive communication techniques
• Understand the importance of performance standards, goals and objectives
• Develop improvement plans to accomplish work and improve performance

TOPICS TO BE COVERED

• Leadership Skills Required of a New Manager/Supervisor
• Importance of Goal Setting and Planning Management for a Manager/Supervisor
• Time Management and Communication as Effective Disciplines for New Managers/Supervisors
• How New Managers/Supervisors Build Effective Interpersonal Interactions
• Developing Personal and Work Group Improvement Plans