Development of Quality Management Systems Course

Introduction

It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement.

Duration

5days

Who should attend?

•          Business owners/heads of organizations
•          Managers/supervisors
•          Quality personnel

Course Objective:

•          Develop, implement, and sustain a performance excellence organization culture
•          Principles of quality management and performance excellence.
•          Principles of the quality management and frameworks that have had the most impact
•          Build, develop and sustain an effective quality management and performance excellence   culture
•          Enhanced customer satisfaction
•          Improved operational efficiency and effectiveness
•          Continual improvement of products/services

Course content

•          Introduction
•          Defining Quality
•          Principles, Practices, Techniques
•          Levels of Quality
•          Total Quality in Organizations
•          Quality control in  Non-Profits and Public Sector
•          Quality Management Frameworks
•          Leadership and Strategic Planning
•          Leadership for Quality
•          Strategic Planning
•          Customer Focus
•          Customer Satisfaction and Loyalty
•          Identifying Customers. Customer Information.
•          Customer Relationship Management
•          Measuring Customer Satisfaction
•          High Performance Workforce Management
•          Principles of Engagement and Motivation
•          Designing High Performance Work Systems
•          Managing and Sustaining the Work System
•          Process Management
•          Business Processes redesigning Work Processes.
•          Process Control and Improvement
•          Performance Measurement and Information Management
•          Scope of Performance Measurement
•          Designing Effective Performance Measurement Systems
•          Analyzing Performance Data
•          The Cost of Quality
•          Knowledge Management
•          Building and Sustaining Performance Excellence in Organizations
•          Organizational Culture and Performance Excellence
•          Change Management
•          Sustaining a Quality Organization
•          Methodology
•          Process Improvement
•          Quality Cost Management
•          Quality Costs
•          Quality Cost Measurement
•          Quality Costs Reporting
•          Quality Costing and Decision Making
•          Developing Standards
•          Performance Reports