Performance Management for public officers

Course Overview

Public sector organisations have recently been undergoing major reform, given the increasing demands for high-quality services by the public. As such, there is an urgent need to increase accountability, customer orientation and performance of public sector professionals, in order to provide efficient and high-quality services to the public. Effective performance management helps raise the bar for employees and connects their efforts to personal and organisational success, thus building a strong sense of ownership in the process. Research has proven that a highly engaged, high-performing workforce shows the greatest accountability to its roles and responsibilities as well as organisational growth and development. An engaged, performance directed workforce spends time on the correct things, rather than focusing efforts on unfruitful aspects. Building accountability through effective performance management is not as easy as it may seem. Leaders should not just communicate objectives and performance metrics but also help employees meet their performance targets through necessary coaching and mentoring. Regular performance feedback is key. However, there are many challenges that leaders face, including identifying the relevant performance indicators, setting appropriate and realistic targets, linking employee performance to organisational goals and showcasing this for employees to see benefit and feel accountable in their roles, etc.

DURATION 

10 days.

Course Objectives:

By the end of the Employee Performance Management training program, participants will be able to:

•          A complete understanding of performance management and different performance management systems to increase performance in the public sector.
•          Knowledge of how to identify the correct performance indicators, set the correct targets, effectively link individual performance to organisational goals and objectives, thus setting up the most efficient performance management system to suit the organisation.
•          Strategies to engage employees and build their accountability towards their work, their organisation and the public.
•          Capabilities to positively impact public quality of life through improved, highly efficient, high-quality services.
•          Exposure to help one upskill self and others to build a promising career in public services.
•          The necessary support and training to handle additional responsibilities in one’s domain.