In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.

Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.

DURATION

3 days.

WHO SHOULD ATTEND

This course targets the following: Executives, sales people, human resource managers, professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.

COURSE OBJECTIVES

Upon completion of this training course, participants will be able to:

Explore the attitudes, behavior, and strategies that help people manage conflict constructively
Explain the nature of the of negotiation process.
Demonstrate strategy and tactics of distributive bargaining and integrative negotiation planning
Identify key elements in integrative negotiations.
Distinguish the key planning elements required for successful negotiations.
Illustrate the role of perception, cognition and emotion in the negotiation process.
Describe the importance of communication in negotiations.
Discuss the role of power in the negotiation process.
Acquire powerful skills to influence and persuade others toward shared goals
Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining.
Provide tools to get beyond conflict and improve the quality of relationships.
Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership.

Visit our website for more details.

Tailor-Made Training

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

How to participate.

Tailor makes your course.

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.

Email [email protected]

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Indepth Research Services (IRES) is a global institutional capacity building, technical and management consultancy firm with its head office in Nairobi, Kenya.

IRES offers technical and management consultancy services as well as education and training services designed for individuals’ and groups from organizations working in public, not for profit and private sectors.

IRES Kenya has identified itself with a niche market that largely comprises of Government ministries, departments and agencies (MDA’s) and UN agencies, Non-Governmental Organizations, from Africa, Europe, Asia, Middle-East and the Caribbean. We have also served academic institutions, international research organizations, financial institutions and private companies from across the globe. As at 2018 we offer our services in more than 15 locations globally.

Our technical and management consultancy services are in the areas of Agriculture, Education, Energy, Oil and gas, Health, Environment and natural resources, ICT for development, spatial planning, Governance, Management and leadership, communication, transport, revenue management, marketing development and environment among others.
Our education and training services are aimed helping individuals improve their professional knowledge, competence, skill, and effectiveness and enable the institutions to get the best out of their workforce. This is achieved through conducting high impact professional diploma and certificate courses, short courses, conferences, workshops and seminars. ...

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Leadership & Management