Customer Service Excellence Training
Details
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer oriented business environment, people skills are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
This training will give you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Target Audience
Customer service representatives,
Technical and support personnel,
Field service representatives,
Account managers,
Credit and billing specialists,
Small business owners,
Managers who want customer service training in order to reinforce their skills and train their staffs.
Benefits of this training:
At the end of this training, participants will be able to
• Deliver better, faster service and increase customer satisfaction
• Learn how to gain repeat business
• Know what customers expect
• Increase your credibility with customers and your value to your organization
• Manage stressful situations more effectively
• Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem.
Programme Content ;
The Benefits of Excellent Service
Internal Customer Service
Professionalism under Pressure
Managing Customer Expectations
Managing Customer Expectations by Personality Style
Personal Space and Hygiene
Powerful and Effective Communication
Telephone and E-mail Etiquette
Dealing with Difficult Customers
Bright Achievers Training Consultants Ltd is a fast-rising provider of Training and Consultancy services based in Nairobi, Kenya. We operate across Kenya, Uganda, Tanzania, Rwanda and South Sudan and exploring opportunities in the entire African continent.
We transform individuals’ lives and organizations’ status through Quality Training such as Human Resource Management, Communication Skills, Customer Care, Personal Assistant and Executive Assistant, Logistics and supply chain management, Leadership & Management, Sales & Marketing, Project Management, Team Building among others.
Bright Achievers Training Consultants Ltd prides itself on offering the highest quality training and consultancy services since its founding. The company's commitment to providing innovative services begins with their staff of certified professionals.
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