Details
The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information
technology. Our ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
Course Objectives.
After completing this course, you will be able to:
- Describe business relationship management
- Discuss supplier management and their relationship with other processes
- Explain resolution processes such as Incident & service request management
- Define control processes
Who should attend?
The target group of the ITSM Certificate includes, but is not restricted to:
- IT Service operational staff
- Supervisors
- Managers
- Senior consultants and
- Auditors
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Mwanzoni Training offers project management training solutions designed to improve individual performance and organizational project delivery capability. We enable individuals and organizations bridge the gap between project knowledge and implementation. Based on our principle of adding value right from the start, we believe that with relevant knowledge and skills, project managers are able to efficiently and effectively execute projects from start to finish. With our training and certification, which are globally-recognized credential in project management, you will have the technical know-how to apply proven principles that will not only ensure the success of a project but also how to overcome tough challenges. The training can be applied to any sector.
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