PROTOCOL ETIQUETTE AND EVENT MANAGEMENT

INTRODUCTION

The very first impressions are often made within first few seconds of a meeting with another person. Among other things, this course helps you leave a great first impression. It also addresses how to deal with others in a business setting taking into account differences in culture and region. Participants will also get tips on how to apply proper manners and business etiquette in many different settings. In addition, many diplomatic 'incidents' occur due to the personnel's lack of understanding of various protocol standards. Therefore, a portion of the course is dedicated to introducing the international rules of protocol that need to be implemented during formal occasions and visits.

DURATION

10 days.

TARGET AUDIENCE

Personnel officers, public relations professionals, event’s organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

OBJECTIVES

By the end of the course, participants will be able to:

v  Explain how to behave correctly in both business and social situations

v  Describe how to interact and communicate effectively with different types of guests

v  Demonstrate appropriate personal and professional conduct

v  Plan VIP visits and formal occasions while executing the role of the ideal host

v  Apply proper communication etiquette

v  Implement different variations in protocol and etiquette from different cultures, nations and regions

v  Schedule and plan for an event effectively

v  Troubleshoot event plans to identify potential problem areas before they emerge

v  Adopt the appropriate protocols

v  Understand events budgeting and costs management

v  Identify appropriate event marketing media for planned events

v  Understand event safety practices and regulations

v  Ensure adoption of effective communication channels and techniques in events.

v  Understand post-event management requirements

COURSE OUTLINE
Module 1: Principles of business etiquette and protocol

Module 2: Achieving communication success

Module 3: Personal and professional conduct

Module 4: Planning and hosting VIP occasions

Module 5: Proper communication etiquette

Module 6: Variations in protocol and etiquette

Module 7: Events Management Foundation

Module 8: Planning Process

Module 9: Events Costs Management

Module 10: Events Logistics Management

Module 11: Marketing of an event

Module 12: Event safety and regulations

Module 13: Human resources planning for the Event

Module 14: Program

Module 15: The Effective Communication in an Event

Module 16: Public Relations

Module 17: Introduction and Fundamentals of Protocol

Module 18: Protocol in practice

Module 19: Practical Sitting Arrangements

Module 20: International Cultural Etiquette

Module 21: Post-event management

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

TRAINING VENUE, LOGISTICS AND PAYMENT

v  Training is residential and will be held at Afriex Training Centre.

v  The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

v  Accommodation and airport transfer are arranged upon request by the participant.

v  This training can also be tailor made for your institution upon request. You can have it delivered in our training Centre or at a convenient location.

v  Upon successful completion of this training, participants will be issued with an Afriex Training Ltd certificate.

 

No. of Days:

10