Business Process Analysis course

Introduction

This course is intended to provide participants with the knowledge and skills to identify, model, analyze, measure, and document business processes that comply with recognized best practices and that are practical. The focus of the course is on understanding business processes and how to analyze them to identify improvement areas, conduct analysis to develop alternative recommendations with relevant justification, document/present findings and recommendations, and establish a continuous process improvement discipline. In addition use of Excel in business analysis

Duration

5 days

Course Objective:

•          Creating  Process Flowcharts,SWOT Analysis,Org Charts, Scoring Matrix
•          Understanding how to visual modeling.
•          Creating business and technical visual models.
•          Understanding using excel in organization
•          Understand how to identify and model current business processes.
•          Measure and document business processes.
•          Conduct analysis and identify and justify alternative recommendations

Course content

Module 1: Business Process

• Business Process Competency
• Business Process
• Importance of Business Process Modeling and Analysis
• Business Process Redesign

Module 2: Business Process in Enterprise Context

• Enterprise Business Architecture
• Business Capability Model
• Business Analysis Life Cycle Context
• Analyze the Business Process Flow Diagram
• Business Process Modeling and Analysis Artifacts Overview

Module 3: Understand the Project/Process Scope

• Conduct Initial Information Gathering
• Build a Business Context Diagram
• Describe the Business Context
• Conduct Stakeholder Analysis
• Understand the Business/Technology Landscape

Module 4: Identify and Structure Business Processes

• Conduct Event Analysis
• Structure the Process
• Define the Processes

Module 5: Understand and Document of the  Process

• Process Model
• BPMN
• Build a Process Flow Diagram
• Describe the Process Flow Diagram
• Identify and Document Business Rules

Module 6: Conduct Process Analysis

• Analyzing Process Effectiveness and Efficiency
• Identify Pain Points and Opportunities
• Conduct Root Cause Analysis
• Conduct Force Field Analysis
• Define the Future State and Conduct Gap Analysis
• Document Business Rules via Decision Tree and Decision Matrix
• Conduct State Analysis
• Document Recommendations for Improvement
• Focus in on Key Recommendations
• Document Recommendations

Module 7: Leverage Process Analysis

• Identify Solution Requirements via Use Cases from Pain Point/Opportunity Analysis
• Document Use Case Descriptions in Use Case Inventory
• Document the To-Be Solution Scope

Module 8: Packaging and Presenting Process Analysis Results

• Document Process Analysis Findings and Recommendations
• Develop a Process Analysis Presentation

Module 9: Continuous Improvement

• Continuous Process Improvement
• Performance Measurement
• Establish a Continuous Process Improvement Program to Monitor Processes