Developing organization Balanced Scorecard course

Introduction

What is the concept of a Balanced Scorecard (BSC)? The Balanced Scorecard is a business structure. It is used for managing and tracking the organization’s strategy. The very term ‘balanced scorecard’ derives from the concept of looking at strategic measures in a very balanced view of performance concerning the financial health of the organization. This course will target in organization performance improvement. It will cover build Balanced Scorecard from scratch using Excel. These includes dashboard, formulate and perspectives. All will be tie together and use it to track organizational performance.

Course Duration

 5 days

Course Objective:

•                   Understand the major concepts and 4 pillars of the balanced scorecard
•                   Focus around the key requirements and metrics of the business
•                   Enable you to implement a sturdy performance review consistently
•                   Learn to formulate organizational strategy and plans
•                   Align yourself with organizational goals and performance
•                   Translate organizational plans into measurable KPI’s
•                   Effectively communicate data and plans to different levels
•                   Align individuals objectives with the companies objectives
•                   Design and deploy a scorecard within the existing structure of businesses
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Course content

Module 1

•          Origins and Progression of the Balanced Scorecard Methodology
•          Balanced Scorecard as a management concept for different organizations
•          Advantages of Balanced Scorecard to increase performance
•          Strategies, Design, and Execution of the BSC in existing frameworks
•          Balancing non-financial and financial aspects of business
•          The Cause and Effect Relationship
•          Employee influence, productivity, and accountability
•          Developing an Efficient Balanced Scorecard that works

Module 2

•          Successful BSC Program Launch: The 9 Steps
•          Assessment of current data and standings
•          Strategy Profile
•          SMART Strategic Objectives
•          Strategy value-chain Mapping
•          Performance Measures (KPIs)
•          Strategic Initiatives to close performance gaps
•          Performance Analysis of evidence-based data
•          Organizational Alignment: Integration
•          Evaluation

Module 3

•          Balanced Scorecard Management System: Strategy Mapping and Architecture
•          Linking values, mission, value drivers, and vision
•          Creating a BSC Strategy Map for boosting performance
•          Organizational Performance Scorecard
•          Profiling priorities and linking them to BSC
•          Desired State of Evolution formulation
•          Understanding the implementation of the 4 pillars of the Balanced Scorecard

Module 4

•          Financial Perspective in Balanced Scorecard
•          Basic Strategic Ideas related to finance
•          Measuring these Ideas concerning other non-financial aspects
•          Correct data, reporting, and analysis
•          Simplifying the financial overview
•          Avoiding pitfalls with financial aspects of BSC

Module 5

•          Customer Standpoint in Balanced Scorecard
•          Customer Market Segment
•          Customer perspective statistics and methods
•          Customer Value Plan
•          Core Customer Measurements
•          Linking Customer Perspective with Financial Perspective

Module 6

•          Internal Business Process Viewpoint in Balanced Scorecard
•          Operations Processes and its management
•          Customer Service Management Processes
•          Regulations, Processes, and Compliance
•          Fundamental Business objectives and KPI’s
•          Linking this measurement with Financial and Customer Perspective

Module 7

•          Learning and Growth Perspective
•          Human Resource Wealth
•          Information and Data Hub
•          Organizational Capacity building
•          Alignment of Intangible resources with a strategic approach
•          Linkages with the above 3 Perspectives

Module 8

•          Balanced Scorecard strategy-focused organization
•          Cascading and simplifying a balanced scorecard
•          Strategic and Critical Thinking
•          Best Performance Management Processes
•          Performance Scorecards and Dashboards
•          KPI Documentation and Policies

Module 9

•          Common Pitfalls in a Balanced Scorecard
•          Re-working poorly designed scorecard
•          Key enablers: Technology and innovation
•          Balanced scorecard: Best Practices
•          Practical Implementation in different organizational structures