Office Management And Effective Administration Course

COURSE OBJECTIVES

By the end of this course the participants will be able to:

·         Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars

·         Conduct secretarial/administration work effectively

·         Apply basic mind-mapping tools to translate ideas to effective written documents

·         Develop an appropriate philosophy regarding the important role communication plays in administrative office management;

·         Improve in dealing effectively with visitors, customers and colleagues

·         Manage time better and work to meet deadlines

·         Present ideas with impact and clarity

·         Successfully negotiate and influence others

COURSE CONTENT

MODULE 1: Introduction

·         Management Skills and Principles

·         Planning, Organizing, and Controlling

·         Office Organizing Processes and Principles

·         Planning and Decision Making Techniques

·         Setting Goals

·         Motivation Tools

·         Time Management

·          Creating a Positive Work Climate

MODULE 2: Communication Skills

·         Communication Skills Development

·         Effective Communication and Interpersonal Skills

·         Information Organization

·         Assertiveness Skills

MODULE 3: The Work Place

·         Office Environment

·         Office Layout

·         Office Security

·         Workplace Health and Safety

MODULE 4: Administrative Skills

·         Administrative Office Management Function

·         Organization Versus Decentralization

·         Front Desk and Receptionist Skills

·         File Management

·         Scheduling of Meetings

·         Event Planning and Management

·         Record Management

·         Filing System and Filing Equipment

·         Minute Taking and Report Writing

·         Strategic Relationship Management

·         Conservation of Energy in the Offices

·         Conflict Management

·         Petty Cash Management

·          Action Planning

·          Database Management