Emotional Intelligence and Organization Culture for Successful Leadership

INTRODUCTION

Emotional Intelligence is the capacity to understand and manage one’s emotions. Emotional intelligence leaders are therefore considered as the ones who  are aware and  have an  understanding of their  own and  others’  emotion,  and  are  capable  of  using  that understanding to effectively motivate, inspire, challenge, and  connect  with  others. Such leaders are likely to manage stress and solve conflict effectively unlike traditional managers. They are also more linked with employee’s satisfaction and performance effectiveness than their traditional managers’ counterparts. This 5 days training course will help leaders manage their emotions, appropriately respond to those of others and improve personal effectiveness and team performance. Participants will acquire skills including   self-awareness, self-regulation, motivation, empathy, and social skills among others.

DURATION

5 Days

 TOPICS TO BE COVERED

Module 1: What is Emotional Intelligence?

• Benefits of emotional intelligence
• Four quadrants of emotional intelligence
• Self-awareness
• Self-Management 
• Self-Awareness 
• Self-Regulation 
• Self -Motivation 
• Empathy

Module 2: Four Skills in Emotional Intelligence and Verbal Communication Skills  

• How to Accurately Perceive Emotions 
• Use Emotions to Facilitate Thinking 
• Understand Emotional Meanings 
• Manage Emotions
• Focused Listening 
• Asking Questions 
• Communicating with Flexibility and  Authenticity

Module 3: Nonverbal Communication Skills & Social Management and Responsibility

• Body Language 
• The Signals You Send to Others 
• It’s Not What You Say, It’s How You Say It  
• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module 4: Tools to Regulate Your Emotions & Gaining Control

• Self-Management and Self Awareness 
• Giving in Without Giving Up
• Using Coping Thoughts 
• Using Relaxation Techniques 
• Bringing it All Together 

Business Practices 

• Understand Emotions and How to Manage Them in  the Workplace 
• Role of Emotional Intelligence at Work 
• Disagreeing Constructively
• Creating a Powerful First Impression 
• Assessing a Situation  
• Managing emotions and stress in the workplace
• Behaviour, communication and language

Module 5: Relating emotional intelligence with organizational culture

• Five dimensions of organizational culture – job challenge, communication, trust, innovation and social cohesion.
• Relationship between culture and the organization
• The key characteristics of organizational culture
• Different images of organizations