Performance Management and Accountability for Improved Productivity

Introduction

Performance management is a normal process of management which involves all members of the organization as partners so as to get better results and improve service delivery. Performance management can play a number of important roles in an organization including helping an organization assure efficiency, effectiveness, and competence. This can be done on many levels, ranging from individual to organizational. It aims at attaining operational effectiveness in a number of practices that allow an organization to better utilize its resources. Performance management is gaining momentum in many public sector organizations which entails doing what one is doing better. This 10- days course will equip participants with knowledge on understanding of performance management and appropriate performance management systems.

Duration

10 Days

Course outline

Module: 1 Introduction and definition

·        Performance management

·        Performance management system

·        Components of a performance management system

·        Objectives of performance management

·        Corporate values and their importance

·        The annual performance cycle

·        Performance management

Module 2: Establishing effective objectives

·        Vision, mission and strategies

·        Performance criteria

·        Impact of critical success factors on performance

·        Key results areas

·        Key performance indicators (KPIs) and units of measure

·        Financial and non-financial KPIs

·        SMART criteria-Establishing individual goals and measurers

·        Measuring the semi-tangible factors and competencies

Module 3: Managing performance

·        Statistics on people and performance

·        Reviews and assessment of performance

·        Common causes of poor performance

·        Measuring performance scoring systems

·        TIPS for improving performance

·        Importance of communication in performance management

Module 4: The importance of coaching

·        Coaching responsibilities

·        Benefits of good coaching

·        Characteristics of good coach

·        Elements of good coaching session

·        Five steps of coaching for optimal performance

Module 5: Conducting effective performance appraisals

·        Planning performance appraisals

·        Preparing for the appraisals

·        Conducting effective appraisal meetings

·        Roles of employees and managers

Module 6: Performance management and performance management systems

·        Definition of performance management

·        Comparing of performance management system

·        Difference between performance measurement and management

·        Tools for performance measurement and management

·        Performance management and its impact on increasing accountability

Module 7: Key features of a successful performance management system

·        Alignment management system

·        And strategies of organization

·        Leadership commitment

·        Work culture recognizing good performance and fostering training

·        Stakeholder involvement

Module 8: Performance management challenges to leaders

·        Changing employee dynamics and organization structure

·        Clarity on organization strategy and plans

·        Key performance indicators

Module 9: Key principles for building accountability

·        Responsibilities of top management

·        Employee’s responsibilities

·        Clear communication among stakeholders

Module 10: Factors influencing accountability in the organization

·        Integrity and performance

·        Good leadership