Leadership and People Management Training

Leadership is a method of communicative power which enhances the efforts of individuals to achieve goals and essential skills for business professionals. Our course is specially designed to provide participants with skills required to lead any team in the organization successfully. The course will help in acquiring characteristics that are important for any outstanding leader. Our leadership skills experts have plentiful knowledge of the industry and know how to make the topics engaging in order to create memorable and valuable learning experience.

Course objectives:

By attending the leadership and people management training course you will be able to:

• Understand the difference between leadership and management
• Apply different range of leadership approaches in different situations
• Be able to use the knowledge to monitor and improve the team
• Examine ethical aspects of leadership and values that drive lasting results
• Understand Important management skills such as communication skills and negotiation skills
• Know how to motivate and handle difficult individuals

Course Outline

Module 1: Introduction to leadership and leadership styles

By the end of the session the participant should be able to:

• Define and differentiate between leadership and management.
• Analyze the characteristics of a leader
• Understand what skills are required to be an effective leader
• Explain the principles of leadership
• Analyse different leadership styles as they have evolved over time
• Contrast between past leaders and modern leaders
• Analyse different types of leadership styles;

– Great man theory
– The trait theory
– Transformational leadership

Module 2: Emotional intelligence in business

By the end of the session the participant should be able to:

• Define what is emotional intelligence
• Understand the characteristics of emotional intelligence in leaders
• Understand importance of emotional intelligence to leaders
• Learn how to perceive emotions accurately
• Use emotions in order to facilitate thinking of the team members
• Learn how to manage personal and team emotions by understanding emotional meanings
• Understand how to apply emotional intelligence in the work place
• Deal with constructive disagreement

Module 3: Coaching and mentoring

By the end of the session the participant should be able to:

• Know the difference between coaching and mentoring
• Understand the benefits of coaching and mentoring at all levels of the organisation
• Identify the right mentors and coach and ensure a valuable mentor-mentee and coach-coachee relationship
• Competencies of an effective coach or mentor
• Effective and powerful communication techniques to deliver results
• Understand how to create the coaching culture and important concepts in coaching
• Understand key components of mentoring and the various techniques and models used
• Understand various mistakes/ pitfalls to avoid in coaching and mentoring
• Measure and evaluate mentoring/ coaching program success

Module 4: Conflict management and resolution

By the end of the session the participant should be able to:

• Understand the sources and levels of conflict and difficult situations
• Respond to conflict situations
• Apply advanced interpersonal skills for conflict management
• Determine the techniques and tactics for managing conflict
• Master the art of persuasion, influence and negotiation
• Apply strategies to handle challenging or difficult conversations
• Manage organizational conflict and culture
• Move difficult situations forward

Module 5 Motivation, inspiration and empowerment

By the end of the session the participant should be able to:

• Understand the key concepts of motivation, inspiration and empowerment
• Identify individual and organizational motivators
• Demonstrate knowledge and understanding of the changing context for employee empowerment
• Analyse problems caused by power imbalances in employment relations and recommend solutions
• Influence others in their thinking about the effects of technological changes and globalisation on contemporary employment
• Draw up a practical plan for motivating, inspiring and empowering the team in the work place
• Create a perfect balance of delegating and know how successful delegation can lead to empowerment