Training in Leadership and People Management

Session 1: Introduction to leadership and leadership styles

By the end of the session the participant should be able to:

• Define and differentiate between leadership and management.
• Analyze the characteristics of a leader
• Understand what skills are required to be an effective leader
• Explain the principles of leadership
• Analyse different leadership styles as they have evolved over time
• Contrast between past leaders and modern leaders
• Analyse different types of leadership styles;

– Great man theory
– The trait theory
– Transformational leadership

Session 2: Emotional intelligence in business

By the end of the session the participant should be able to:

• Define what is emotional intelligence
• Understand the characteristics of emotional intelligence in leaders
• Understand the importance of emotional intelligence to leaders
• Learn how to perceive emotions accurately
• Use emotions in order to facilitate the thinking of the team members
• Learn how to manage personal and team emotions by understanding emotional meanings
• Understand how to apply emotional intelligence in the workplace
• Deal with constructive disagreement

Session 3: Coaching and mentoring

By the end of the session the participant should be able to:

• Know the difference between coaching and mentoring
• Understand the benefits of coaching and mentoring at all levels of the organization
• Identify the right mentors and coach and ensure a valuable mentor-mentee and coach-coachee relationship
• Competencies of an effective coach or mentor
• Effective and powerful communication techniques to deliver results
• Understand how to create the coaching culture and important concepts in coaching
• Understand key components of mentoring and the various techniques and models used
• Understand various mistakes/ pitfalls to avoid in coaching and mentoring
• Measure and evaluate mentoring/ coaching program success

Session 4: Conflict management and resolution

By the end of the session the participant should be able to:

• Understand the sources and levels of conflict and difficult situations
• Respond to conflict situations
• Apply advanced interpersonal skills for conflict management
• Determine the techniques and tactics for managing conflict
• Master the art of persuasion, influence, and negotiation
• Apply strategies to handle challenging or difficult conversations
• Manage organizational conflict and culture
• Move difficult situations forward

Session 5 Motivation, inspiration, and empowerment

By the end of the session the participant should be able to:

• Understand the key concepts of motivation, inspiration, and empowerment
• Identify individual and organizational motivators
• Demonstrate knowledge and understanding of the changing context for employee empowerment
• Analyse problems caused by power imbalances in employment relations and recommend solutions
• Influence others in their thinking about the effects of technological changes and globalization on contemporary employment
• Draw up a practical plan for motivating, inspiring, and empowering the team in the workplace
• Create a perfect balance of delegating and know how successful delegation can lead to empowerment