Office Management and Effective Administration Skills Course

Course Outline

Module 1 - Office Management

• What is the Office Management Professional’s place, role and objectives in the organization?
• How the organization’s culture depends on the image/role of the Office Management Professional
• Employee code of ethics and employee proprietary agreements
• Changing codes of supervision/corrective action
• Authority vs behavioral, administrative and technical responsibilities
• Managing administrative performance and the processes required
• Objective setting and maintaining standards

Essential Administrative Skills

• Harnessing the power of the mind – through Mind Mapping Techniques
• Right brain/left brain theory
• Managing larger projects to meet deadlines
• Planning skills – using a Gannt chart to chart work progress
• Problem solving techniques
• Becoming more proactive
• Decision Making tools
• Managing meetings effectively
• Keeping minutes of meetings
• Working with more than one manager

Module 2 - Communication: Its Power, Components and Levels

• The New Administrative Role in Impacting Organizational Performance
• Performance Appraisal
• How Administrators can build Competitive Edge Departments
• What Administrators Need to Know
• How to Reshape and Rebalance the New Administration Function KPIs etc.

Vital Communication Skills

• Common communication mistakes
• Different styles of communication
• Communicating with Confidence
• Learning to be more assertive
• Win-win conflict resolution
• The most effective way to say no
• Understanding and using body language
• Understanding gender differences in communication

 Module 3 -Interpersonal Skills

• Influencing, persuading and communicating decisions to ensure the organization listen and acts
• Presentation skills
• Managing diversity

 Developing as a professional

• Listening skills – seeking to understand before being understood
• Creating a professional image
• Overcoming the fear of public speaking
• Learn the essentials of planning a presentation
• How to hold the attention of a group

Module 4 - Organizational Behavioral and Technical Competence Effectiveness

• Measuring how things are done as well as what they should achieve
• Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
• Role in helping individuals take responsibility for making the organization deliver value
• Role in helping the organization see the world through the eyes of its (internal/external) customers
• Role in enhancing productivity and reducing conflict/lost time
• Role in protecting and enhancing business reputation

 Implementation/Administration Guidelines

• Role in creating links between organizational strategy and administration goals and their implementation
• Role in creating a partnership with management that turns strategies into results
• Role in helping management understand the human capital dimension of each of the organization’s key business priorities

Module 5 - Self-Empowerment and Self-Management

• Understanding the main causes of stress
• How to build self-confidence and strength the ability to respond to difficult situations
• How to relax and refresh the mind and body
• The signs, symptoms, causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactive-ness
• Becoming a more proactive, responsible and self-aware person
• Effective Time Management