Details
The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management.
It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.
Course Objectives.
- Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
- Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
- Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
- Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
- Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
Who should attend?
ITIL Foundation certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
- IT Managers/Support teams
- System Administrators/Analysts
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Application Management team/Development team
- Process Owners/Practitioners
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Mwanzoni Training offers project management training solutions designed to improve individual performance and organizational project delivery capability. We enable individuals and organizations bridge the gap between project knowledge and implementation. Based on our principle of adding value right from the start, we believe that with relevant knowledge and skills, project managers are able to efficiently and effectively execute projects from start to finish. With our training and certification, which are globally-recognized credential in project management, you will have the technical know-how to apply proven principles that will not only ensure the success of a project but also how to overcome tough challenges. The training can be applied to any sector.
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