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Receptionist Training

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In-Person / Short Course
Ended last Jun 17, 2016
USD  450.00


As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers’ experience.


On this receptionist training course you will cover:

  • the receptionist as the ‘face of the organisation’
    • communicator
    • educator
    • translator
    • problem solver
    • shock absorber
    • psychologist
  • professional excellence
    • knowing your organisation
    • knowing your product
    • knowing your people
  • treating customers with respect
    • non-verbal communication
    • managing expectations with courtesy
  • listening skills
  • customer care skills
  • dealing with difficult people and situations
  • telephone skills
  • developing a professional image
    • dressing for success
    • speaking clearly and simply
    • body language
    • eye contact

The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.


Jun 13, 2016 - Jun 17, 2016
Weekdays 08:30 AM — 04:00 PM
No. of Days: 5
Total Hours: 40
No. of Participants: 20
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a. Kenvision Techniks’ History

Kenvision Techniks is Kenya’s leading consultancy enterprise in business information management and media communication. Launched in the year 2004 and incorporated in 2007, Kenvision’s vision is to be a market leader in information and knowledge management and media communication facilitation

b. What Kenvision Techniks does

Kenvision provides professional guidance to business organisations in the area of information management We restructure clients’ records and other information systems where the systems have failed and establishing information systems where none exist.

We offer the following specific services in Records Management:
  • File Management (Both Electronic & Paper) 
  • Migration to Electronic Records Management
  • Web Content Management
  • Email management
  • EDRMS Project design Formulation and Implementation
  • Corporate Information policy formulation
  • Corporate information needs analysis (information auditing)
  • EDRMS Software Procurement
  • Document management and workflow systems
  • Design and build Taxonomies & Business Classification Schemes
We offer training (capacity building) organisational in
  • Records Management
  • Knowledge Management ...
Kenvision Techniks Ltd
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