TRAINING COURSE ON DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS
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Data-Afrique Consultancy
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TRAINING COURSE ON DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS
Start Date: 21/02/2022 End Date: 25/02/2022 for 5 days
Organizer: DATA-AFRIQUE CONSULTANCY
Course fee: USD 1,000
INTRODUCTION
Management systems are improvement tools which offer procedures for good management practices. This course aims at equipping participants with the skills to develop management systems that are suitable for specific businesses.
COURSE OBJECTIVES
- Develop and implement a business culture of quality performance and excellence
- Understand performance excellence and quality management principles
- Identify the frameworks that have resulted in positive impact of quality management
- Understand the ways to improve customer satisfaction
- Learn methods of enhancing the effectiveness and efficiency of business operations
- Learn to improve the services and products of a business
DURATION
5 Days
WHO SHOULD ATTEND
This course targets entrepreneurs, upper management and quality personnel. the course aims at imparting skills to participants on the development of quality management systems.
COURSE OUTLINE
Introduction to quality management systems
- Meaning of quality
- Techniques, principles and practices of quality management systems
- Quality levels
- Organizational total quality
- Non-Profit organizations and public sector quality control
- Frameworks of quality management
- Strategic planning and leadership
- Quality of leadership
Customer focus
- Customer satisfaction
- Customer information identification
- Management of customer relationship
- Customer satisfaction measurement
Work system
- Management of high performance workforce
- High performance work systems development
- Sustenance and management of work system
Process Management
- Business processes redesigning work processes
- Control and improvement of process
Performance
- Measuring performance and management of information
- Scope of performance measuring
- Development of performance measuring system
- Performance data analysis
- Organizational culture of performance excellence
Management Change
- Sustaining a quality institution
- Cost of quality
- Measurement of quality cost
- Reporting of quality cost
- Quality costing and decision making
- Development of standards
- Performance reports
Schedules
Sep 26, 2022 - Sep 30, 2022
ENDED
| Weekdays | 08:00 AM — 04:00 PM |
Oct 24, 2022 - Oct 28, 2022
ENDED
| Weekdays | 08:00 AM — 04:00 PM |
Nov 21, 2022 - Nov 25, 2022
ENDED
| Weekdays | 08:00 AM — 04:00 PM |
Dec 19, 2022 - Dec 23, 2022
ENDED
| Weekdays | 08:00 AM — 04:00 PM |
| No. of Days: | 5 |
| No. of Participants: | 100 |
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Data-Afrique Data-Afrique is a global capacity building and consultancy company that offers training and Consultancy services with its head office in Nairobi, Kenya. Data-Afrique offers training and consultancy services designed for individuals’ and groups from organizations working in public, not for profit organizations and the private sectors.
Data-Afrique has collaborated with Government ministries, agencies and departments, UN agencies, Non-Governmental Organizations, from Europe, Africa, Asia, Middle-East and the Caribbean.
We have also worked with academic institutions, international research organizations, financial institutions and private companies from across the globe. By nurturing a culture of collaboration, we attract the highest calibre of people who have the ability and desire to influence and shape the future.
Data-Afrique has collaborated with Government ministries, agencies and departments, UN agencies, Non-Governmental Organizations, from Europe, Africa, Asia, Middle-East and the Caribbean.
We have also worked with academic institutions, international research organizations, financial institutions and private companies from across the globe. By nurturing a culture of collaboration, we attract the highest calibre of people who have the ability and desire to influence and shape the future.
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