Credit Control And Debt Management
Details
Introduction
Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.
Duration
5 Days
Outline
Module 1: Introduction to credit control and debt management
· Cost of running a ledger
· Labour costs
· Bad debts costs
· Evaluation of business procedures
· Business procedure inefficiencies
Module 2: Credit Control
· Understanding customers
· Is my customer credit worthy?
· Credit control routines
· Debt recovery through the courts
· Statutory demands, Insolvency and Bankruptcy
· VAT and Tax relief for Bad debts
Module 3: Procedures for credit control
· Procedures and policies
· Ledger currencies
· Activities on debt collection
· Payments, complaints and reports
· Strategies of overdue
· Customer excuses
· Meetings
· Complaints
· Phone call preparations
· Phone call script
· Problems of cash flows
Module 4: Debt Management Agencies
· Credit checking agencies
· Factoring companies
· Specialist Legal Services
· The Courts
· Debt Collection Agents
Module 5: Communication
· Telephone Communication
· Written Communication
· How to deal with customer response
Schedules
Weekdays | 09:00 AM — 05:00 PM |
Weekdays | 09:00 AM — 05:00 PM |
No. of Days: | 5 |
Total Hours: | 8 |
FineResults Research Services offers training solutions to individuals, communities, governments and civil society organizations, both local and international.
We also provide application-oriented and field-based consultancy services in all aspects of research and evaluations from inception to completion. This includes research designs, designing monitoring and evaluations systems, technical reviews, programme evaluations, questionnaire validation, data collection, data capture, data analysis and report writing. FineResults Research Services is a limited company incorporated under the laws of Kenya. Its head office is in Nairobi Kenya.
The organization has a wide range of experience working with both local and international organizations in both consultancies and capacity building in Africa and beyond.
MissionA world class training and research organization for the realization of individuals, organizations and community welfare.
VisionTo provide world class training and research services that increase individuals and organizations productivity in their development role.
Our Value Statement- We cherish partnerships.
- We believe that our Training and Research Solutions can re-energise organisations by creating vision, certainty and strategic intent. ...