Office Management And Effective Administration Course

INTRODUCTION

In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.

COURSE CONTENT

MODULE 1: Introduction

·         Management Skills and Principles

·         Planning, Organizing, and Controlling

·         Office Organizing Processes and Principles

·         Planning and Decision Making Techniques

·         Setting Goals

·         Motivation Tools

·         Time Management

·          Creating a Positive Work Climate

MODULE 2: Communication Skills

·         Communication Skills Development

·         Effective Communication and Interpersonal Skills

·         Information Organization

·         Assertiveness Skills

MODULE 3: The Work Place

·         Office Environment

·         Office Layout

·         Office Security

·         Workplace Health and Safety

MODULE 4: Administrative Skills

·         Administrative Office Management Function

·         Organization Versus Decentralization

·         Front Desk and Receptionist Skills

·         File Management

·         Scheduling of Meetings

·         Event Planning and Management

·         Record Management

·         Filing System and Filing Equipment

·         Minute Taking and Report Writing

·         Strategic Relationship Management

·         Conservation of Energy in the Offices

·         Conflict Management

·         Petty Cash Management

·          Action Planning

·          Database Management