INTRODUCTION TO HEALTH SYSTEM MANAGEMENT

INTRODUCTION

 Health system is the organization of people, institutions, and resources that deliver health care services to meet the health needs of target populations The growing urge to improve health care systems increases the urgency of this course that builds and strengthens the capacity of health worker, policy and decision makers in the health service sectors with an aim to achieve better health outcomes.

DURATION

5 Days

TARGET AUDIECE

This course is suitable for health administrators, policy/decision makers, hospital matrons/patrons, hospital head of departments and medical superintendent

OBJECTIVES

v  To build capacity and develop human resource in consulting services for healthcare management to meet the social needs 

v  To build management capacity of health sector through strengthening the quantity and quality of continuing courses for managers and leader of health sector.

v  To increase the quality in health management

v  To provide a basis for planning the organizational model, medical management and construction of legal documents.

v  To strengthen the capacity of management, administration and policy development for the health sector.

COURSE OUTLINE

v  An Overview of Health System - case study from a developed country and a developing country

v  Social Marketing and Customer Service in Health-Care Organizations

v  ERP in the healthcare business: how and what?

v  Project Management

v  Management of Team Decision-Making Processes and Conflict Resolution

COURSE CONTENTS

v  An Overview of Health System – Case Study From a Developed Country and a Developing Country

v  Customer Service in Health-Care Organizations

v  Digital Marketing and Social Media Use in Healthcare Systems

v  Managing Health in Cultural Contexts

v  Management of Team, Decision-Making Processes and Conflict Resolution

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

TRAINING VENUE, LOGISTICS AND PAYMENT

v  Training is residential and will be held at Afriex Training Centre.

v  The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

v  Accommodation and airport transfer are arranged upon request by the participant.

v  This training can also be tailor made for your institution upon request. You can have it delivered in our training Centre or at a convenient location.

v  Upon successful completion of this training, participants will be issued with an Afriex Training Ltd certificate.

No. of Days:

5