Introduction to Health Systems Management

Health outcomes are quite low across much of the developing world, and the persistence of deep inequities in health status is a problem from which no country in the world is exempt. At the centre of this human crisis is a failure of health systems. Much of the burden of disease can be prevented or cured with known, affordable technologies. The problem is getting drugs, vaccines, information and other forms of prevention, care or treatment – on time, reliably, in sufficient quantity and at reasonable cost – to those who need them. In too many countries the systems needed to do this are on the point of collapse, or are accessible only to particular groups in the population. Failing or inadequate health systems are one of the main obstacles to scaling-up interventions to make achievement of internationally agreed goals such as the MDGs a realistic prospect.

The growing urge to improve health care systems increases the urgency of this course that builds and strengthens the capacity of heath worker, policy and decision makers in the health service sectors with an aim to achieve better health outcomes.

MODULE 1: An Overview of Health System – Case Study From a Developed Country and a Developing Country

MODULE 2: Customer Service in Health-Care Organizations

MODULE 3: Digital Marketing and Social Media Use in Healthcare Systems

MODULE 4: Managing Health in Cultural Contexts

MODULE 5: Management of Team, Decision-Making Processes and Conflict Resolution